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Water and Wastewater Facilities and Information-Drinking Water

HomeWater and SewerWater and Wastewater Facilities and InformationDrinking Water
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Drinking Water Quality Management System Policy certificate


To ensure safe drinking water, the District's drinking water system operates under a Quality Management System as legislated under the Safe Drinking Water Act, 2002, and regulated by the Ontario Ministry of the Environment and Climate Change. Water quality is tested regularly, as required, and the results of this testing is reported annually.

 

Water Quality Management (QMS) 

The District's Drinking Water QMS Operational Plan was written to meet or exceed the requirements of the Ministry of the Environment and Climate Change's prescribed standard and is applicable to the management and operation of the District's water treatment and distribution systems.

The development and continual improvement of the plan will help ensure that all regulatory requirements are met and that consumers can be confident that their drinking water will continue to be protected through the effective application of QMS.

To request a copy of the District's Drinking Water QMS Operational Plan, please email publicworks@muskoka.on.ca

Municipal Public Water Taps
Bala

Year Round:

Bala Community Centre*

1008 Maple Avenue, Bala

 

Seasonal:

Windsor Park*

3040 Muskoka Road 169, Bala

 

Seasonal:

Jaspen Park*

Pineridge Road, Bala

 

*Maintained by the Township of Muskoka Lakes

Baysville

Year Round:

Baysville Arena*

10 University Street, Baysville

 

*Maintained by the Township of Lake of Bays

Bracebridge

Year Round:

Ecclestone Booster Station

340 Ecclestone Drive, Bracebridge

 

Year Round: 

Kirby's Beach Water Treatment Plant

1601 Beaumont Drive, Bracebridge

Dwight

Year Round:

Fire Hall Station 30*

1007 Limberlost Road, Dwight

 

 

*Maintained by the Township of Lake of Bays

Gravenhurst

Year Round:

Lion's Pavillon*

125 Cherokee Lane, Gravenhurst

 

Seasonal: 

Gravenhurst Public Library

180 Sharpe Street West, Gravenhurst

 

*Maintained by the Town of Gravenhurst

 Huntsville

Year Round:

Fairyview Water Treatment Plant

330 Highway 60, Huntsville

MacTier

Seasonal:

MacTier Arena

9 Haig Street, MacTier

Port Carling

Year Round:

Port Carling Township Office

1 Bailey Street, Port Carling

Port Cunnington

Year Round:

Fire Hall Station 20*

1230 Fox Point Road, Port Cunnington

 

*Maintained by the Township of Lake of Bays

Port Severn

Year Round:

Baxter Town Hall

279 Honey Harbour Road, Port Severn

Frequently Asked Questions 

I have discoloured/dirty water. What should I do?

First you will need to know if the discolouration is in the hot water or cold water. Tip: If it is in the cold water, it will be in the toilets.

If discoloured hot water, you will need will to flush your hot water tank. This process does not require a plumber or gas company.  If you have access to the internet, you can google "how to flush a water heater" and there are detailed instructions as well as videos to assist. The District nor lower-tier municipalities do not look after hot water tanks.

If you have discoloured cold water, let the water run from the highest point of the house (upstairs bathroom) until it runs clear. If this does not clear the water, please contact the District of Muskoka at 705-645-6764 or visit our Service Interruption page to see if there is work being done in your area. The District does experience hard water with minerals (iron) which causes discoloration but please be rest assured it is still safe to use. 

My water is cloudy. What should I do?

Generally, this indicates that there is air in the pipes, usually more prevalent in cold weather. Cloudiness does eventually clear (approximately 10 seconds) and is not harmful; it's a side effect of hard water. 

If it does not clear, please contact contact the District of Muskoka at 705-645-6764 or visit our Service Interruption page to see if there is work being done in your area.

My water smells. What should I do? 

Please be rest assured that the water lines and sewage lines are separate. Water lines cannot be contaminated by sewage. First, try to flush your hot water tank. If this does not help, please contact the District of Muskoka at 705-645-6764 or visit our Service Interruption page to see if there is work being done in your area. Our crews will investigate and may flush the closest hydrant to your property.

My water shut off valve in side my home is leaking. Can I get it replaced?
My water shut off valve in side my home is leaking. Can I get it replaced?
The water shut off values inside the home is the homeowner's responsibility.  You may call a plumber or contractor to replace the valve. The District can turn off water from the street level via the exterior water valve. Please call the please contact the District of Muskoka at 705-645-6764 or visit our page to request a water shut off.
I have really low water pressure. Why is that?

There could be a number of reasons for low water pressure:

  • If you have a water softener, put it on bypass and see if you have received your full water pressure back. If so, this is an indication that the water softener filter needs to be replaced or the softener needs maintenance. You may search online for your softener make and model to see where the bypass button is and what maintenance is required. Please note, even if your softener is not on or being used, water will still go through unless it is on bypass.
  • If there was a water valve repair or replacement recently, the valves may not be fully open or turned all the way. Please check all the valves inside the home. If there is no change, please call the District of Muskoka to book an appointment for staff to investigate.
  • There may be aerators (the screen located at the end of the faucet) that are blocked or clogged. You will need to unscrew the aerator on the faucet and clean the aerator.
  • If this still does not work, please contact us.
The water valve in my lawn/driveway has been raised. How do I get it lowered?
Sometimes after the winter and cold temperatures, the thaw forces the curb stop to lift. Please call the District of Muskoka to request for your curb stop to be lowered.
I don't know where my water valve (curb stop) is. How do I get it located? 

Please call the District of Muskoka to request for your water valve to be located. Please note, this is only to locate your water valve.

If you required all utilities to be located for excavation work, please call Ontario One Call at 1-800-400-2255.

 

Conservation Tips    Backflow Prevention 

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Contact Us

The District Municipality of Muskoka

70 Pine Street
Bracebridge, ON P1L 1N3

Phone: 705-645-2100
Fax: 705-645-5319

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