A complete list of the 2025 Municipal Water and Sanitary Sewer Services User rates is available within By-law 2024-33.
Canada Post Strike: Effective Friday, November 15th, the Canadian Union of Postal Workers (CUPW) are on a nationwide strike. The strike will cause an interruption in postal service and will impact delivery of all mail and parcels. The District has made preparations to support residents, clients and customers who rely on postal services during the strike. Read more about alternative customer payment options below. Residents are responsible to pay their bills on time during the postal strike; details of billing dates are available by township in the "Water Meter Reading Schedule" below.
Postal Strike - Alternative Customer Payment Options |
Water and Sewer Account Balance Inquiries: During the disruption, residents can check their account balance by reaching out to Muskoka Water and Sewer:
Please allow 2-3 business days for a response due to higher call volumes. Payment Options: The following payment methods will remain available:
Please review the reverse side of your water and sewer bill for more detailed information on the payment options noted above. We appreciate your understanding and cooperation in using these options to manage your account and keep payments on schedule during the postal disruption. |
Bills are currently mailed via Canada Post to customers.
The District has an Accidental Water Leak Adjustment Policy.
Payments can be made electronically (refer to back of bill) or temporarily by credit card by calling 705-645-7954. The following general operating water and sewer rates apply as of January 1, 2025.
Metered | |||||||||||||||||||||
Monthly minimum service charge is based on size of meter.
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Non-Metered | |||||||||||||||||||||
Monthly
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Consumption/Collection | |||||||||||||||||||||
A late payment surcharge of 5% shall apply to all accounts not paid before the due date. |
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Premise Callouts - Water Service | |||||||||||||||||||||
A service fee will be applied to all "customer requested" call outs for water on/off work orders; there are no free customer callouts. The rates are as follows:
(Water or sanitary sewer - if on/off is requested for both systems at the same time, only a single fee will apply) |
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Fee for Performing a Sewer Dye Test | |||||||||||||||||||||
Payable in advance, the fee for a sewer dye test is $109.00. | |||||||||||||||||||||
Bill Definitions | |||||||||||||||||||||
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Annual Schedule by Town | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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