New Customers

• An acceptable payment history would be an individual who has shown a good credit history with Muskoka over the most recent 2-year period with no penalties or arrears on the account. If no previous history with Muskoka, a letter of credit reference from another utility company showing good payment history for a minimum of one year would be acceptable or a copy of a current credit score report greater than 700 showing your name, score and date. A completed application form must also be on file and payments must be received electronically (online, telebanking, bank machine etc.) for deposit to be waived. Enrolling in a Pre-Authorized Payment Plan does NOT waive the deposit unless the above credit reference requirements are fulfilled.
• New customers who cannot demonstrate that they have a good payment history will be required to pay a deposit. Our billing clerks will determine the amount of the deposit based on type of occupancy (average consumption or number of occupants) and billing period. If a deposit amount is not received in advance, then a deposit amount will appear on your first user fee bill.
• If a deposit is currently held on account, a customer can apply to have the deposit reimbursed if they can demonstrate, similar to new customers, that they have a good payment history, have completed an application form and payment is received electronically.

• Application for Water and Sewer Billing Services
• Pre-Authorized Payments

After Completion of a form, please email: watersewerbilling@muskoka.on.ca

If you have any questions or concerns, please contact our Water & Sewer Billing Department call:

705-645-7954 (direct line)

Please forward the below information to watersewerbilling@muskoka.on.ca with the subject line Moving out for review.

1. Closing date
2. Account number
3. Service property address
4. Customer name
5. Contact phone number for after closing date
6. Forwarding address for final bill
7. New owner’s first and last name
8. Name of their lawyer for the property sale