Online Terms of Use
The District of Muskoka recognizes the importance and value of using online methods to communicate corporate information and participate in online dialogue with residents, employees and other stakeholders. The following guidelines govern how the District of Muskoka participates online with our corporate websites and how it uses social media channels.
The District of Muskoka maintains official profiles on a variety of social media platforms including Twitter, Facebook, and Youtube, etc. The District of Muskoka maintains www.muskoka.on.ca, the Muskoka GeoHub: https://map.muskoka.on.ca, and www.muskokawaterweb.ca
| Monitoring Content Online |
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The District of Muskoka maintains and participates in online communication during regular business hours: Monday to Friday from 8:00 a.m. - 4:00 p.m. The District will answer questions and monitor our sites during that time. In some instances the District of Muskoka may need to schedule online communication for special events during non-business hours or respond and communicate during a crisis or emergency. The District of Muskoka reserves the right to remove all comments on social media channels that are inappropriate, contain defamatory /obscene material, material prohibited by the laws of Canada or any other applicable jurisdiction. It is at the sole discretion of the District of Muskoka what posts or comments are deemed inappropriate. We ask that your comments are respectful and relevant. The District of Muskoka reserves the right to promote events on its website and/or social media channels if the District is involved as a participant, host, partner or sponsor, otherwise the District does not permit members of the public to promote events or businesses on its website and/or social media channels. Please see Linking Content Online for more details. The views expressed by outside sources on the District of Muskoka social media channels do not necessarily represent the views of the District of Muskoka and its staff. The District of Muskoka is not responsible or liable for content posted by outside contributors. |
| Interaction on the District of Muskoka Social Media Channels |
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Following, Favouriting, Liking, Retweeting and Sharing etc. The District of Muskoka reserves the right to follow, favourite, like and engage in online content, or social media account conversations. This does not imply endorsement of that account, user, channel, page, site etc. This also applies to sharing, retweeting, reposting or linking to content from other users. Commenting The District of Muskoka will participate and comment in discussions when appropriate. Content, comments or links containing any of the following will not be allowed on District Social Media Channels. This includes comments by staff, elected officials and members of the public. The District of Muskoka reserves the right to remove all comments or posts containing the following:
Please note it is very important to protect personal privacy online. Users are encouraged to refrain from posting personal information such as phone numbers, email or home addresses and other personal information when communicating online. Users interacting with the District of Muskoka participate at their own risk. Please read more about our online privacy policy. |
| Customer Service, Public Inquiries & Media Requests |
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The District of Muskoka aims to provide the best customer service possible. Staff try to respond to comments or posts on our social media channels but cannot guarantee that all questions will be addressed. Public inquires that need responses should be directed to our official contact numbers: The District of Muskoka 705-645-2100. Please see a list of our departments here. Media Requests Media requesting information should contact the Communications Officer by email or by calling 705-645-2100 x4314. |
| Linking Content Online |
| The District of Muskoka does not permit members of the public to promote events or businesses on its social media channels or website.
The District of Muskoka may consider posting external links on its website and through its social media channels if the link is to:
The District of Muskoka does not post external links on its website to:
The District of Muskoka reserves the right to post, or refuse to post any external links on its website or to delete links already posted on its sites at any time, without notice. |
| Accessibility |
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The District of Muskoka is committed to accessibility and Accessibility for Ontarians with Disabilities Act (AODA) compliance. As such, the District of Muskoka is working to provide accessible information on its website pages and content within. If you are having trouble accessing information on the website or social media accounts please contact the Communications Officer at 705-645-2100 ext. 4314 and staff will work with you and internal departments to provide a solution. Learn more about accessibility. The District assumes no responsibility for the accuracy of translations that you perform using third party translation tools such as BrowseAloud, Google Translate or others. These tools are automated and may make mistakes that a skilled human translator would not otherwise make. |
| Copyright and Privacy |
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Individuals who appear in photos posted online by the District have entered into an agreement previously and have given photo release. If you have questions or concerns about imagery please contact the Communications Officer at 705-645-2100 ext. 4314. All information on our websites are protected by the Canadian laws of copyright. Unless permission is grated, no one may copy, redistribute, reproduce or republish in any form, any material located on this website. |
| During an Emergency or Crisis |
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During a natural disaster, emergency or crisis, the District of Muskoka will communicate information through our regular communication channels primarily through our website via press release on the Public Notices & News page. Social Media channels and sites will be utilized as a secondary communication channel. During an emergency, crisis or natural disaster all regularly scheduled District of Muskoka social media communication will stop so that emergency communication is top priority. Residents in immediate danger should call 911 or any appropriate hotlines. In the event of an emergency, residents should seek all communication methods available to broaden their channels and get up-to-date information. |
Online Disclaimer
The District of Muskoka has the right to edit, delete, modify, vet and/or change any material sent or posted to this online terms of use document, its website(s) and/or social media channels at any time without prior notice or consent.
While every effort has been made to ensure the accuracy of the information on this website, the District of Muskoka will not be liable for damages arising from, but in no way limited to, the transmission of information over the internet. And although the District of Muskoka relies on reputable sources and believes the online content and information is correct and attempts to keep the information current, the District of Muskoka does not warrant the accuracy or completeness of the information.
If you have a question with regards to our website or social media channels please contact us at 705-645-2100 ext. 4314.