District Demand-Responsive Transit (DRT)

The District Demand-Responsive Transit (DRT) is a transit service that will eventually link those in rural areas to urban centres and allow them to connect to other services such as the Corridor 11. Passengers book rides 30min to 30 days in advance and each day the Blaise technology will match riders with a vehicle and determine the best route for the day. The system will tell the driver where the vehicle is to go next. Trips may be shared during busy times when the vehicle may pick up multiple passengers on the way to each destination. Anyone wishing to travel in the service area can book rides, regardless of age or ability.

Phase 1 is an area in and around the urban centre of Gravenhurst, but expansion is expected in 2025!

Book your Ride

Three ways to Book a Ride on the District DRT

The Blaise App available in the Apple Store for iPhone or Google Play Store for Android. Create an account and select The District DRT.
Online on the Blaise website: ride.blaisetransit.com. Create an account and select The District DRT.
Phone: 705-645-2100 ext. 4419 during regular office hours, 8:30am to 4:30pm.

Hours of Service

Monday to Friday from 7:00am to 7:00pm, excluding statutory holidays.

Who can ride?

Rides are available to everyone, regardless of age or ability, who wishes to book a trip within the service area. The Phase 1 test area started on November 4, 2024 and serviced the Urban Centre of Gravenhurst. An expansion to the service area was added in January 2025. (See FAQs below)

Anyone with a disability, per AODA Guidelines, is eligible for specialized service on the District DRT. This includes door-to-door service and the ability to ride with a companion.

When to Book

Trips should be booked at least thirty (30) minutes in advance. Trips may be booked up to thirty (30) days in advance, but will not be processed until seven (7) days before. Trips are prioritized on a first-come, first-served basis.

The District DRT vehicle will meet you at the curb of your pick-up location. Those eligible for the specialized service may receive door-to-door service.

If you are using the app, you will receive confirmation of your trip details one (1) hour in advance of your trip, including a pick-up window. Please be ready at the start of your pick-up window safely off the road, but visible to the vehicle picking you up. The driver will leave the location if the rider is not ready to ensure trips for other riders are not delayed. (e.g. If your confirmed pick-up window is between 8:00 a.m. and 8:10 a.m. you should be ready for pick-up at 8:00 a.m.)

Recurring trips (i.e. every Wednesday) can be booked. Trips are processed seven (7) days before each trip.

If booking more than 7 days before your trip:

Booking using the Blaise app: You will receive three notifications in the app: at the time of your booking, seven (7) days before your trip, and one (30) minutes before you trip. These notifications will confirm your pick up or drop off times. Make sure you allow the app to push notifications on your phone!

Booking using the website: At the time of booking, you will receive your earliest arrival or departure time. Seven (7) days before your trip you will receive a notice of your planned pick-up or drop-off time if you log-in to the website. You will be able to see any changes to your trip if you log-in to the website.

Booking by phone: At the time of booking, you will receive details of your arrival or departure time. Dispatchers will only call you if there are changes to your trip.

If booking less than 7 days before your trip:

Booking using the Blaise app: At the time of booking, you will receive your planned pick-up or drop-off time in the app. You will get a notification thirty (30) minutes before with your confirmed trip time and if there are any changes to your trip. Make sure you allow the app to push notifications on your phone!

Booking using the website: At the time of booking, you will receive your planned pick-up or drop-off time. You will be able to see any changes to your trip if you log-in to the website.

Booking by phone: At the time of booking, you will receive your planned pick-up or drop-off time by phone. Dispatchers will only call you if there are any changes to your trip.

Fares and 30-day passes

Phase 1 fares are:

Adults - $5.00
Seniors (65+) - $3.00
Students (13-17) - $3.00
Children (12 and under) must be accompanied by an adult - Free
Support Person with an accessible rider - Free

NEW - 30-day passes available for Adults $70.00

30-day passes can only be purchased over the phone, in the app, or on the website and cannot be paid for with cash on the bus.

Payment Information

The easiest way to pay is by using your credit card or Visa Debit on the app, web browser or by phone.

You may also pay by credit card or cash on the bus. Note: the driver will not be able to make change. Exact fare is required.

If you are paying by credit card or Visa Debit and your ride is rejected the amount will be refunded to your Blaise Wallet. You can use your Blaise Wallet credit to pay for future rides. If you’d prefer to be refunded to your card you can call 705-645-2100 ext. 4419

Available Subsidies for Riders

Ontario Works Clients: District DRT rides may be approved by Case Managers.

Specialized Transportation Fund: Rides may be available by contacting 705-645-2100 ext 4417 or specializedtransporationfund@muskoka.on.ca

Seniors: Eligible seniors can apply for the Seniors' Public Transit Tax Credit, a refundable tax credit to help cover public transit costs. Expenses incurred on or after July 1, 2017, can be claimed. For more information, visit the Government of Ontario website

Respectful Behaviour

Travelling with bags, parcels, laptops, strollers or other items is acceptable, but please remember to keep the aisle clear so people can move through the bus safely and easily. Please keep free seats clear of items and available for someone to use.

Talking on your cell phone is acceptable behaviour while riding the bus, but please keep your conversation at a respectful volume for your own privacy and for the courtesy of other passengers. Passengers using audio/visual equipment are asked to use earphones and adjust the volume accordingly so as to not disturb other passengers or the driver.

Exercise courtesy towards the driver and passengers alike. Refrain from engaging the driver in unnecessary chit-chat when the bus is in motion. Do not distract the driver or stand behind or beside the driver’s seat area. Please board the bus and make your way safely to a seat.

Operators have the authority to deny passengers the right to board vehicles or remove any passenger who may be causing a disturbance or damaging the vehicle.

Additionally:

Shirts and shoes must be worn.

Passengers must refrain from using profanity.

Riders may not interact rudely with the operator and other passengers or behave in an aggressive or intimidating manner.

No horseplay is permitted, and please keep your feet off the seats.

Appropriate fare must be paid.

Please be respectful of your fellow passengers.

All provincial traffic rules must be followed.

Using the Blaise App? Here are some tips

Use the “Arrive” option to ensure you get where you need to be on time (eg. to get to work for a shift). Choosing this option means the system will only book a ride that gets you there on time.

Use the “Leave” option to leave at a certain time (eg. to leave work after a shift). Choosing this option means that the system won’t pick you up before this time.

Once your trip is confirmed, in the trip details you will see the pick-up time which is the start of your pick-up window. The bus may arrive at any point during this window. If you book your trip by phone, you will be given the ride details. You can also call back these details if you require them again.

To make things easier, you can save the addresses that you use often. Simply click “Manage saved addresses” when entering a location.
You can edit trips rather than having to cancel them and re-book. Click the pencil icon on your upcoming trip to edit.

Frequently Asked Questions (FAQs)

Frequently Asked Questions

What is the area for this transit service?

For Phase 1, the District is operating a small test area that services the Urban Centre of Gravenhurst. The service area boundaries can be seen in the Blaise app or on the Blaise website. An expansion of the service area boundaries was added in January of 2025.
Will the District DRT service connect to the Corridor 11 fixed-route?
It is planned that the District DRT will connect to the Corridor 11 bus in the future.

Where do I board the bus?
The bus is a curb-to-curb service. The technology will create a "virtual stop" for you based on what you request. Riders eligible for specialized service may receive door-to-door service. The bus will always pick up and drop off on the correct side of the road of your requested location. If several passengers request rides in the same area, you may be asked to walk a short distance to create one stop. When being picked up or dropped off at a business, it is best to enter the business name to ensure the correct location.

What does curb-to-curb mean?
The bus will stop at the end of the driveway or at the curb of the pick-up or drop-off location. You should be waiting beside the road in a safe spot visible to the driver.
Are there any locations within the indicated area that they will not drive to?
If a road is impassible due to weather, construction, or an inability to turn the vehicle around, you may be requested to walk a short distance to or from the pick-up or drop-off location.

Is the vehicle accessible?
The vehicle for Phase 1 is a Dodge Promaster, which includes a lift and can accommodate wheelchairs. Drivers assist passengers who request accessible rides.

Will you be offering specialized services?
Yes, individuals meeting the Accessibility for Ontario with Disabilities Act (AODA) definition of disability are eligible for specialized services. The vehicle has a lift and wheelchair accommodation. Drivers assist specialized passengers, call out the next stop, and provide app notifications for upcoming stops.

What do I do if I require a support person to ride with me?
A support person may ride for free. This can be indicated in the app or website. For assistance setting this up, contact transit@muskoka.on.ca or call 705-645-2100 ext. 4419.

What type of training will the drivers have?
DRT drivers adhere to the same standards as Corridor 11 drivers, receiving extensive training, including classroom instruction, emergency first aid/CPR, and behind-the-wheel practice. They must pass a vulnerable sector check and provide an annual driver record from the Ministry of Transportation.

What vehicles will be used for the service?
The vehicle for Phase 1 is a Dodge Promaster, which includes a lift and accommodates a wheelchair and seven (7) regular seats.

How big is the on-demand transit fleet?
Currently, there is one vehicle operating for Phase 1. Future expansion is anticipated in 2025.

Do you operate on holidays?
The District Municipality of Muskoka does not operate demand-responsive transit or other transit services on statutory holidays.

What about inclement weather?
Transit services may experience delays due to bad weather. If a delay occurs, check for updates via the booking method (app, website, or phone). The app provides real-time bus location tracking.

What are the timeframes for booking my transit ride?
Riders may book trips between 30 minutes and 30 days in advance. If the vehicle is full or a time is unavailable, the system suggests the next available or closest time.

I am creating an account but someone else will be riding. Whose name should I put on the account?
The name of the most frequent rider should be on the account. Dispatch can add notes with additional details for the driver.

Do users get notified if their ride time is adjusted?
Yes, notifications are provided through the app, website, or phone.

If the service is full, what message is delivered?
The trip may be rejected, or a new time suggested. For assistance, call 705-645-2100 ext. 4419.

How long does the bus wait at the pickup location before they leave?
The bus can leave if you are not ready and waiting curbside at the pick-up time. Be ready at the start of your pick-up window.

If I no longer need my booking, am I charged?
Yes, if you do not cancel your booking, you will be charged.

How do I cancel my booking?
Cancel through the app, website, or telephone. Cancel as soon as possible to ensure reliable service for all users. No-shows will be charged.

How will you triage transit requests?
Requests are processed on a first-come, first-served basis. High-demand times may result in rejected rides or new time suggestions. Booking in advance is recommended.
Can anyone outside of the District Municipality of Muskoka use the transit system?
Yes, anyone can use the service, but it is confined to the service area boundaries.

Can I bring my stroller, wheelchair, or walker onto the bus?
Extra items are accommodated when space permits. Specify what you are traveling with in your booking. Strollers are allowed, but children must sit in a seat or on a guardian’s lap. Car seats are not provided, but seatbelts are available.

Will there be a bike rack?
The vehicle used in Phase 1 does not have a bike rack. Future vehicles may include bike racks.

Are service animals or other animals allowed on the bus?
Service animals are permitted but must be securely leashed and controlled. Pets in carriers are also allowed, provided the carrier meets size requirements and does not impede other passengers.

Want to book a trip, but you're not currently in the service area? Tell us more! Help inform future expansion by completing our short form.

The District DRT (Demand-Responsive Transit) project is funded by the District of Muskoka and the Government of Ontario. The District Municipality of Muskoka is receiving up to $1 million through Ontario’s Community Transportation Grant Program to deliver local and intercommunity transportation services, including the District DRT project.