Committed to Providing Equal Access to All
- The continual improvement of access to all public municipally-owned facilities
- Premises and services for all those with disabilities
- Delivering excellent and accessible customer services and programs to all residents and visitors
- Providing a supportive working environment for its staff
- The participation of persons with disabilities in the development and review of its annual Accessibility Plan
- Providing equal access to all
Alternate Accessible Formats Available
All of our information and communications are available in alternative format upon request. Please submit your request using our online Alternate Format Request Form or by contacting the Clerk.
Accessibility Plan and Policy
Current Plan
Accessibility Policy
Accessibility Advisory Committee
District Council receives advice from the Accessibility Advisory Committee about the preparation, implementation and effectiveness of Muskoka's accessibility plan, as well as on the accessibility for persons with disabilities to buildings, structures and premises which are constructed, purchased, renovated or leased by the municipality.
View Committee Agendas and Minutes
| Website Accessibility |
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The four main principles of the AODA legislation's Web Content Accessibility Guidelines (WCAG) 2.0 were used to guide design, develop, and validate compliance during the District's 2015 website development project:
View presentations on Accessibility and the District of Muskoka Website |
| Alternate Formats and Communication Support |
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All documents required by the Accessibility Standards for Customer Service, including Muskoka's Accessible Customer Services policies, procedures and practices, notices of temporary disruptions, training records, and written feedback process are available upon request, subject to MFIPPA. When a document is provided to a person with a disability, Muskoka will make every effort to provide the document, or the information contained in the document, in a format that takes the person's disability into account. |
| Municipal Requirements |
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The Ontario Disabilities Act (ODA) requires that municipal accessibility plans address barriers in the municipality's by-laws, policies, programs, practices and services in the following ways:
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| Feedback |
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The public can provide feedback on the accessibility of the provision of goods and services by the District through the Accessibility Advisory Committee:
Feedback will be responded to within 7 days (one week) of its receipt by the District. |