District Offers Alternative Customer Service Options During Canada Post Strike

Friday, November 15, 2024 (Muskoka, ON) – The Canadian Union of Postal Workers are now on a nationwide strike. The strike will cause an interruption in postal service and will impact delivery of all mail and parcels. The District has made preparations to support residents, clients and customers who rely on postal services to access District services such as Ontario Works program support or for making water and sewer payments.

Ontario Works Clients:

During the mail disruption, please note

we will not be able to send cheques or documents by mail
we will not receive documents sent by mail
payments made by direct bank deposit will continue

During the postal strike, Ontario Works clients who normally receive income support cheques by mail can instead access pick-up and drop-off locations that have been established at each of our Community Service Hub locations:

Gravenhurst Community Services – 141 Main Street, Gravenhurst
Bracebridge Community Services – 70 Pine Street, Bracebridge
Huntsville Community Services – 1 King William St, Unit 5 Huntsville

If you require a different pick-up location, have questions about picking up your mail, or if you would like to set up direct bank deposits, please call us at 705-645-2412 to talk to your Case Manager.

Water and Sewer Account Balance Inquiries:

During the postal disruption, residents can check their account balance by reaching out to Muskoka Water and Sewer:

Email: watersewerbilling@muskoka.on.ca
Telephone: 705-645-7954 or 1-800-461-4210

Please allow 2-3 business days for a response due to higher call volumes.

Payment Options:

The following payment methods will remain available:

Pre-Authorized Debit (PAD): For details or to enroll, contact Muskoka Water and Sewer, or visit www.muskoka.on.ca/water-and-sewer-PAD/ and select Pre-Authorized Payments for a copy of the form.
Telebanking or online banking: Query MUSKOKA and select the Payee specifying WATER AND SEWER.
In person at a Bank: available at most financial institutions
In person at the District of Muskoka office: Payments can be made at 70 Pine Street, Bracebridge. Office hours are Monday to Friday, 8:30 a.m. to 4:30 p.m.

Please review the reverse side of your water and sewer bill for more detailed information on the payment options noted above.

Provincial Offences (POA):

During the postal disruption, Provincial Offences services are still available:

Email: poa@muskoka.on.ca
Telephone: 705-645-1231

Payment options:

In person at any Provincial Offences office in Ontario
On-line at www.paytickets.ca
Call the court directly for other payment options

Filing a Notice to Appear in Court

In person at 76 Pine St., Bracebridge
After-hours secure drop box located at the front door
Electronically by scanning your signed notice and sending it to poa@muskoka.on.ca

We appreciate your understanding and cooperation in using these options to manage your account and keep payments on schedule during the postal disruption.

-30-