Rates and Payment

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Water and Sewer Billing
Water and Sewer Billing
The District Municipality of Muskoka, 70 Pine Street, Bracebridge, Ontario, P1L 1N3

T.: (705) 645-2231
Email Water & Sewer Billing Inquiries
Driving Directions to this location.

IMPORTANT NEWS:

As many water and sewer billing customers may be experiencing financial hardship during this difficult time, all penalties will be waived for a 60-day period* and no services will be disconnected during this period. Additional payment methods have been added for your convenience. Payments can be made electronically, by telebanking or temporarily by credit card by calling 705-645-2100 extension 4238.

The District of Muskoka is asking anyone experiencing financial hardship to please contact our office at 705-645-7954 or by email at watersewerbilling@muskoka.on.ca to set up flexible payment arrangements.

*the 60 day period ends May 31, 2020.

Water and Sewer Rates

The following general operating water and sewer rates apply as of January 1, 2020. A complete list of the 2020 Municipal Water and Sanitary Sewer Services User rates is available within By-law 2019-50.

Applications, Forms and Permits are available for Water and Wastewater services.

Metered

Monthly minimum service charge is based on size of meter.

Size of Meter	Water	Sewer
Less than 1" meter	$24.59	$7.10
1" meter	$38.21	$11.37
1.5" meter	$70.03	$22.59
2" meter	$92.75	$30.61
3" meter	$295.17	$102.03
4" meter	$377.80	$131.19

Non-Metered

Monthly

Users

Water

Sewer

All Residential Users

$98.31

$117.07

Commercial - Light Users

$98.31

$117.07

Other Users:

Cost per Equivalent Residential Unit (ERU) with the number of ERUs as determined by the District

$98.13/ERU

$117.07/ERU

Consumption/Collection

Type	Water	Sewer
Metric	$1.7654/m³	$2.6139/m³

A late payment surcharge of 5% shall apply to all accounts not paid before the due date.

Premise Callouts - Water Service

A service fee will be applied to all "customer requested" call outs for water on/off work orders; there are no free customer callouts. The rates are as follows:

During Designated Hours (Between 8:00 a.m. and 3:30 p.m. Mon - Fri, holidays excepted)	$44.00
During Off Hours	$202.00
False Emergency (all times)	$202.00

(Water or sanitary sewer - if on/off is requested for both systems at the same time, only a single fee will apply)

Fee for Performing a Sewer Dye Test

Payable in advance, the fee for a sewer dye test is $86.00.

Bill Definitions

Consumption

The cost of water used based on the recorded volume passing through the water meter (current reading minus previous reading).
The volume used is displayed in the consumption history box in the bottom left on the line labeled "current".
The monies collected are for the operational cost of the water treatment process.
Cost = volume x $1.7654/m³

Sewage Treatment Charges

The cost of sewage used based on the recorded water volume passing through the water meter (current reading minus previous reading).
The monies collected are for the operational cost of the sewage treatment process.
Cost = volume x $2.6139/m³

Meter Service Charge

For both water and sewer:

If your billing says "basic service charge" then your water meter size is less than 25mm (1").
All other accounts state the size of the meter.
A minimum service charge applies to all accounts.
This revenue is used for operating the main infrastructure (plant building, trunk lines). Our systems require a minimum amount of revenue in order to keep our operations in readiness for your service requirements.
Cost = meter size rate x # of billing months.

Water Meter Reading Schedule

SECTION (first 3 digits of account)	TOWN	READ DATE	BILLING DATE	DUE DATE
010-016	Bracebridge	Feb 10	Feb 28	Mar 20
		Apr 10	Apr 30	May 20
		Jun 10	Jun 30	Jul 20
		Aug 10	Aug 31	Sep 20
		Oct 10	Oct 31	Nov 20
		Dec 10	Dec 31	Jan 20
021-026	Bracebridge	Jan 10	Jan 31	Feb 20
		Mar 10	Mar 31	Apr 20
		May 10	May 31	Jun 20
		Jul 10	Jul 31	Aug 20
		Sep 10	Sep 30	Oct 20
		Nov 10	Nov 30	Dec 20
002-003, 006	Gravenhurst	Feb 5	Feb 24	Mar 15
		Apr 5	Apr 24	May 15
		Jun 5	Jun 24	Jul 15
		Aug 5	Aug 24	Sep 15
		Oct 5	Oct 24	Nov 15
		Dec 5	Dec 24	Jan 15
004-005	Gravenhurst	Jan 5	Jan 24	Feb 15
		Mar 5	Mar 24	Apr 15
		May 5	May 24	Jun 15
		Jul 5	Jul 24	Aug 15
		Sep 5	Sep 24	Oct 15
		Nov 5	Nov 24	Dec 15
030-031	Huntsville	Jan 1	Jan 24	Feb 15
		Mar 1	Mar 24	Apr 15
		May 1	May 24	Jun 15
		Jul 1	Jul 24	Aug 15
		Sep 1	Sep 24	Oct 15
		Nov 1	Nov 24	Dec 15
035-055	Huntsville	Feb 1	Feb 24	Mar 15
		Apr 1	Apr 24	May 15
		Jun 1	Jun 24	Jul 15
		Aug 1	Aug 24	Sep 15
		Oct 1	Oct 24	Nov 15
		Dec 1	Dec 24	Jan 15
100	Port Carling	Jan 2	Jan 24	Feb 15
		Apr 2	Apr 24	May 15
		Jul 2	Jul 24	Aug 15
		Oct 2	Oct 24	Nov 15
200	Bala	Jan 2	Jan 24	Feb 15
		Apr 2	Apr 24	May 15
		Jul 2	Jul 24	Aug 15
		Oct 2	Oct 24	Nov 15
300	Mactier	Jan 2	Jan 24	Feb 15
		Apr 2	Apr 24	May 15
		Jul 2	Jul 24	Aug 15
		Oct 2	Oct 24	Nov 15
400	Port Severn	Jan 2	Jan 24	Feb 15
		Apr 2	Apr 24	May 15
		Jul 2	Jul 24	Aug 15
		Oct 2	Oct 24	Nov 15
500	Baysville	Feb 2	Feb 24	Mar 15
		May 2	May 24	Jun 15
		Aug 2	Aug 24	Sep 15
		Nov 2	Nov-24	Dec 15