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Rates and Payment

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Home/Live and Play/Water and Wastewater/Rates and Payment

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Contact Us

Water and Sewer Billing
Water and Sewer Billing
The District Municipality of Muskoka, 70 Pine Street, Bracebridge, Ontario, P1L 1N3

T.: (705) 645-2231
Email Water & Sewer Billing Inquiries
Driving Directions to this location.


IMPORTANT NEWS:

District Council is supporting its customers and businesses impacted by COVID-19 and asking anyone experiencing financial hardship to please contact our office at 705-645-7954 or by email at watersewerbilling@muskoka.on.ca to set up flexible payment arrangements.

To help minimize the spread of COVID-19 and to help protect the public and staff, the District Administration Building is closed to public access at this time.  However, additional payment methods have been added for your convenience. Payments can be made electronically (refer to back of bill) or temporarily by credit card by calling 705-645-2100 extension 4238.

Water and Sewer Rates

The following general operating water and sewer rates apply as of January 1, 2021.  A complete list of the 2021 Municipal  Water and Sanitary Sewer Services User rates is available within By-law 2020-43. 

Applications, Forms and Permits are available for Water and Wastewater services.

 

Metered

Monthly minimum service charge is based on size of meter.

Size of Meter

Water

Sewer

Less than 1" meter

$24.94

$7.13

1" meter

$38.75

$11.42

1.5" meter

$71.02

$22.69

2" meter

$94.06

$30.74

3" meter

$299.33

$102.48

4" meter

$383.13

$131.77

Non-Metered

Monthly

Users

Water

Sewer

All Residential Users

$99.70

$117.59

Commercial - Light Users

$99.70

$117.59

Other Users:

Cost per Equivalent Residential Unit (ERU) with the number of ERUs as determined by the District

$99.70/ERU

$117.59/ERU

Consumption/Collection

Type

Water

Sewer

Metric

$1.7904/m³

$2.6249/m³

A late payment surcharge of 5% shall apply to all accounts not paid before the due date.

Premise Callouts - Water Service

A service fee will be applied to all "customer requested" call outs for water on/off work orders; there are no free customer callouts. The rates are as follows:

During Designated Hours
(Between 8:00 a.m. and 3:30 p.m. Mon - Fri, holidays excepted)

$46.00

During Off Hours

$212.00

False Emergency (all times)

$212.00

(Water or sanitary sewer - if on/off is requested for both systems at the same time, only a single fee will apply)

Fee for Performing a Sewer Dye Test
Payable in advance, the fee for a sewer dye test is $88.00.
Bill Definitions
Consumption
  • The cost of water used based on the recorded volume passing through the water meter (current reading minus previous reading).
  • The volume used is displayed in the consumption history box in the bottom left on the line labeled "current".
  • The monies collected are for the operational cost of the water treatment process.
  • Cost = volume x $1.7904/m³
Sewage Treatment Charges
  • The cost of sewage used based on the recorded water volume passing through the water meter (current reading minus previous reading).
  • The monies collected are for the operational cost of the sewage treatment process.
  • Cost = volume x $2.6249/m³
Meter Service Charge

For both water and sewer:

  • If your billing says "basic service charge" then your water meter size is less than 25mm (1").
  • All other accounts state the size of the meter.
  • A minimum service charge applies to all accounts.
  • This revenue is used for operating the main infrastructure (plant building, trunk lines). Our systems require a minimum amount of revenue in order to keep our operations in readiness for your service requirements.
  • Cost = meter size rate x # of billing months.

 Water Meter Reading Schedule

SECTION

(first 3 digits of account)

TOWN READ DATE BILLING DATE DUE DATE
010-016 Bracebridge Feb 10 Feb 28 Mar 20
Apr 10 Apr 30 May 20
Jun 10 Jun 30 Jul 20
Aug 10 Aug 31 Sep 20
Oct 10 Oct 31 Nov 20
Dec 10 Dec 31 Jan 20
021-026 Bracebridge Jan 10 Jan 31 Feb 20
Mar 10 Mar 31 Apr 20
May 10 May 31 Jun 20
Jul 10 Jul 31 Aug 20
Sep 10 Sep 30 Oct 20
Nov 10 Nov 30 Dec 20
002-003, 006 Gravenhurst Feb 5 Feb 24 Mar 15
Apr 5 Apr 24 May 15
Jun 5 Jun 24 Jul 15
Aug 5 Aug 24 Sep 15
Oct 5 Oct 24 Nov 15
Dec 5 Dec 24 Jan 15
 004-005 Gravenhurst Jan 5 Jan 24 Feb 15
Mar 5 Mar 24 Apr 15
May 5 May 24 Jun 15
Jul 5 Jul 24 Aug 15
Sep 5 Sep 24 Oct 15
Nov 5 Nov 24 Dec 15
030-031 Huntsville Jan 1 Jan 24 Feb 15
Mar 1 Mar 24 Apr 15
May 1 May 24 Jun 15
Jul 1 Jul 24 Aug 15
Sep 1 Sep 24 Oct 15
Nov 1 Nov 24 Dec 15
035-055 Huntsville Feb 1 Feb 24 Mar 15
Apr 1 Apr 24 May 15
Jun 1 Jun 24 Jul 15
Aug 1 Aug 24 Sep 15
Oct 1 Oct 24 Nov 15
Dec 1 Dec 24 Jan 15
100 Port Carling Jan 2 Jan 24 Feb 15
Apr 2 Apr 24 May 15
Jul 2 Jul 24 Aug 15
Oct 2 Oct 24 Nov 15
200 Bala Jan 2 Jan 24 Feb 15
Apr 2 Apr 24 May 15
Jul 2 Jul 24 Aug 15
Oct 2 Oct 24 Nov 15
300 Mactier Jan 2 Jan 24 Feb 15
Apr 2 Apr 24 May 15
Jul 2 Jul 24 Aug 15
Oct 2 Oct 24 Nov 15
400 Port Severn Jan 2 Jan 24 Feb 15
Apr 2 Apr 24 May 15
Jul 2 Jul 24 Aug 15
Oct 2 Oct 24 Nov 15
500 Baysville Feb 2 Feb 24 Mar 15
May 2 May 24 Jun 15
Aug 2 Aug 24 Sep 15
Nov 2 Nov-24 Dec 15
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