The District of Muskoka is taking precautionary measures in order to protect the health and wellness of its residents and employees. We have aligned these measures with proactive steps taken by the provincial and federal levels of government as well as health authorities.
To help avoid the spread of COVID-19, all District facilities are currently closed to public access. We are still here to serve you and our staff will be happy to assist you over the phone or via email. You can reach the District of Muskoka by phone at 705-645-2100 or e-mail us. For impacts to municipal services please read below. If you're looking for food, mental health or financial support please click on the links below for more information.
(Food, shelter and mental health supports for the Muskoka Community)
(Information for Workers, Self-Employed, Businesses and Families)
The status of District programs, events and facilities will be updated on this page as they become available.
District Offices Are Open For In-person Services - Updated October 18, 2021 |
The District of Muskoka is moving forward with a phased approach to reopening its offices and facilities to the public to provide in-person services. A great deal of planning and preparation has gone into reopening our offices, and many protocols are in place to ensure the health and safety of both staff and members of the public. All visitors, customers and clients accessing in-person services will be required to follow all public health guidance and enhanced health and safety requirements, including:
Offices are open! BRACEBRIDGE Administrative and Community Services Office Services available: housing supports, social assistance, and emergency assistance programs water and sewer payments, home childcare payments, planning and development applications, road and transportation applications, garbage and recycling inquiries, and general customer service inquiries
GRAVENHURST and HUNTSVILLE Community Services Offices Services available: housing supports, social assistance, and emergency assistance programs
Virtual options remain available to serve you! All services are still available to residents, clients, and customers by calling 705-645-2100 or by email. We encourage you to visit our website at www.muskoka.on.ca and subscribe to updates to receive the latest information. Provincial Offences Administration (POA) Court The POA Court located at 76 Pine St. in Bracebridge remains closed at this time, and court proceedings remain virtual. Visit www.muskoka.on.ca/en/provincial-offences/court-proceedings-during-covid-19.aspx for more information. Non-contact POA Court services continue to be available for the following services:
All other District services, including paramedic services, long-term care, social housing facility maintenance, water and wastewater, waste management, and road operations, have continued to operate throughout the pandemic, with modifications to ensure the health and safety of staff and the public.
For updates on public access to facilities, programs or services at our Area Municipalities, please visit:
For further COVID-19 information, please visit the Simcoe Muskoka Public Health unit website: www.simcoemuskokahealth.org |
COVID-19 Vaccination Information |
For the most up to date information regarding vaccination bookings, please visit the Simcoe Muskoka District Health Unit's website. To book an appointment online, please visit the Government of Ontario's COVID-19 Vaccine Appointment Page |
COVID-19 Assessment Centres |
Based on the Ontario Government’s current COVID-19 testing guidelines, individuals are assessed for COVID-19 testing based on certain criteria. To learn more about criteria for, eligibility and assessment centre locations, please visit the Simcoe Muskoka District Health Unit's website. |
Waste Management | ||||||
The District of Muskoka’s priority is to maintain waste collection services, while taking extra precautions to protect the health of essential workers and the needs of our community. There are no changes to the curbside collection schedule. Bi-weekly garbage collection resumed as scheduled annually, the week of November 1, 2020. For more information, please visit www.muskokarecycles.ca
|
Water and Sewer Customers - Additional Payment Methods Available |
District Council is supporting its customers and businesses impacted by COVID-19 and asking anyone experiencing financial hardship to please contact our office at 705-645-7954 or by email at watersewerbilling@muskoka.on.ca to set up flexible payment arrangements. To help minimize the spread of COVID-19 and to help protect the public and staff, the District Administration Building is closed to public access at this time. However, additional payment methods have been added for your convenience. Payments can be made electronically (refer to back of bill) or temporarily by credit card by calling 705-645-2100 extension 4238. |
Water and Sewer - Drinking Water & Public Taps |
Municipal tap water is safe. Public water taps are safe.
|
Muskoka Paramedic Station |
The District has suspended public access to our paramedic stations at this time to minimize the risk to our health care providers and our first responders. |
Children's Programs and Services |
|
Seniors Programs and Services |
WISE Mobile Active Living Centre – Offering both in-person (outdoor) and virtual programming to keep older adults engaged and connected in Muskoka. Our programs offer a variety of topics including health education, general interest topics, fitness, games, and fun! For more information on these programs, topics and dates, visit www.muskoka.on.ca/seniorsprograms or call us at 705-645-2100 ext. 4199 or toll free: 1-800-461-4215 ext. 4199. Information Line – We are happy to help you or a family member navigate resources and supports. Please call our Information Line at 705-645-2100 ext. 4199 or toll free: 1-800-461-4215 ext. 4199. |
Transportation |
The Corridor 11 Bus and the Rural and Community Connection are in service. The District offers several transportation programs and initiatives. Learn more at: www.muskoka.on.ca/communitytransit
Please note that until further notice, the Corridor 11 Bus service is to be used for essential trips only.
Please note that until further notice, the Corridor 11 Bus service is to be used for essential trips only.
|
Continued Communications: As we continue to monitor the situation updates to District impacted programs, services and facilities will be made to this page. For information specific to the status of COVID-19 in Muskoka please contact the Simcoe Muskoka District Health Unit at 705-721-7520 or 1-877-721-7520.